Refund & Cancellation Policy

Last updated: September 24, 2026

This policy explains how refunds and cancellations are handled for payments made through Akmond Business and for optional services purchased directly from Akmond.

1. Merchant Products and Services

For products or services sold by an Akmond merchant, the merchant is generally responsible for its published refund, return and cancellation terms, subject to applicable law. Akmond may assist with transaction records and payment reconciliation but is not the seller of every product or service offered through a merchant store.

2. Platform Add-On Services

Paid platform services such as custom-domain services, premium functionality, messaging or other add-ons are subject to the conditions presented at purchase. Where a service has already been activated, provisioned, registered or substantially consumed, a refund may not be available to the extent permitted by applicable law.

3. Domain Services

Domain registration, renewal and transfer involve third-party registrars. Once a domain action has been successfully submitted or completed, the amount may be non-refundable to the extent permitted by the registrar's rules and applicable law.

4. Payment Processing Fees

Akmond service fees charged on successful payments are generally associated with the successful processing of the transaction and may already have been incurred. Where a transaction is refunded, reversed or otherwise adjusted, treatment of the related Akmond service fee will depend on the service, provider rules, applicable merchant terms and applicable law.

5. Failed, Pending or Reversed Payments

A payment is not treated as successful until confirmed by the applicable payment system. Pending, failed or reversed payments may result in an order or service remaining unpaid. Where a confirmed payment is later reversed by a provider, the associated order, merchant balance or payout may be adjusted.

6. Duplicate Payments

If you believe that you paid twice for the same order or service, contact support with the relevant transaction references. Confirmed duplicate payments may be reviewed and refunded through the applicable payment channel, subject to reconciliation and provider rules.

7. Delivery and Logistics

Delivery cancellations and refunds may depend on whether an order has been prepared, picked up, delivered, cancelled or otherwise fulfilled, together with the merchant's policy, logistics conditions and applicable law. Delivery or logistics fees may be treated separately from product charges where disclosed at checkout.

8. How to Request a Refund

Contact Akmond Business through the support channels published on akmondpay.com or business.akmondpay.ng. Please provide enough information to identify the account, order or transaction. We may request additional information to prevent fraud and verify the request.

9. Consumer and Statutory Rights

This policy does not remove rights that cannot lawfully be excluded. Where applicable consumer-protection or other mandatory laws provide a right to cancellation, return or refund, that legal right will apply to the extent required.