Privacy Policy

Last updated: September 24, 2026

Akmond Business Networks Limited (CAC RC1977625) operates Akmond Business. This Privacy Policy explains how we collect, use, disclose and protect information in connection with our platform and services.

1. Information We Collect

Depending on the services you use, we may collect:

• name, email address, phone number, country and account information;
• individual and registered-business information, including business registration information, director or beneficial-owner information and supporting documents;
• KYC information such as BVN, NIN and verification results where required for an enabled service;
• store, product, customer, order, delivery and transaction information;
• payout account details, bank names, account verification results and settlement records;
• device, browser, IP address, security, session and diagnostic information;
• support requests, communications, feedback and dispute information; and
• information received from payment, identity, banking, messaging, domain, hosting, analytics or other service providers.

2. KYC and Identity Information

KYC information is used for identity verification, business verification, fraud prevention, payment-provider eligibility, payout-account validation, security and legal or regulatory requirements. Sensitive identity information such as BVN and NIN is subject to access controls and encryption measures appropriate to its purpose. Access is restricted to authorised personnel and systems that need it for legitimate business, compliance, security or support functions.

3. Information You Provide About Other People

If you use Akmond Business to collect customer, recipient, director, employee, rider or other person's information, you are responsible for having an appropriate lawful basis and providing any notices required by applicable law.

4. How We Use Information

We may use information to create and manage accounts, operate stores, process and reconcile transactions, calculate fees, provide withdrawals, provide domain and other services, coordinate deliveries, verify identity, prevent fraud and abuse, secure the platform, provide support, send service messages, improve features, analyse platform performance, comply with legal obligations and enforce our Terms and policies.

5. Payment, Banking and Service Providers

We may share relevant information with payment processors, banks and financial technology providers, including providers used for temporary virtual accounts, dynamic virtual accounts, transfers, account verification and payment reconciliation. We may also share relevant information with domain registrars, hosting providers, email and messaging providers, analytics providers, logistics or mapping providers, identity-verification providers and other service providers where necessary to provide a requested service, maintain security or comply with law.

6. Delivery and Location Information

Where delivery services are used, we may process pickup and delivery addresses, delivery instructions, order details, delivery status and tracking identifiers. Where Akmond Logistics or enabled tracking features require it, we may process delivery-agent location information to coordinate or track deliveries, investigate incidents and provide customer support.

7. Transaction, Financial and Compliance Records

We may retain transaction references, payment status, merchant balances, platform fees, provider charges, payout records, refunds, disputes and compliance decisions as needed for reconciliation, accounting, fraud prevention, security, legal requirements and service administration.

8. Marketing, Analytics and Communications

We may use technical and account information to understand platform usage, measure product performance and send service-related communications. Where marketing communications or optional analytics require consent or another lawful basis, we will use the applicable controls and preferences. You may opt out of non-essential marketing communications through the available unsubscribe or preference mechanism.

9. Cookies and Similar Technologies

We use necessary cookies and similar technologies for authentication, security, session management, preferences and core platform functions. Where optional analytics or marketing technologies are enabled, additional information about them is provided in our Cookie & Tracking Notice.

10. Security

We use technical and organisational measures intended to protect information, including access controls, encryption where appropriate, audit mechanisms and security monitoring. No online system can guarantee absolute security.

11. Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including account administration, KYC/KYB, payment reconciliation, disputes, fraud prevention, security, accounting and legal obligations. Retention periods may differ by data type and service.

12. Your Privacy Rights and Requests

Subject to applicable law and reasonable identity verification, you may contact us to request access to personal information, correction of inaccurate information, or exercise other privacy rights available to you. Some information may need to be retained to meet legal, security, fraud-prevention, accounting or transaction-reconciliation requirements.

13. International Processing

Akmond's current payment configuration is focused on Nigeria. As the business expands into other countries, information may be processed across borders through approved service providers or infrastructure where permitted by applicable law and subject to appropriate safeguards and country-specific requirements.

14. Children's Privacy

Akmond Business is intended for business and general commercial use and is not designed for independent use by children. We do not knowingly create business accounts for children who are not legally eligible to enter into the applicable agreement.

15. Changes to This Policy

We may update this policy when our services, technology, providers or legal obligations change. The updated version will show its effective date.

16. Contact

For privacy questions or requests, contact Akmond Business through the support channels published on akmondpay.com or business.akmondpay.ng.